Exchange and Return Policy Frequently Asked Questions
What items are returnable?
- Items purchased within the past 30 days.
- Items in unused and sellable condition.
What are my return options?
- Refund: Items purchased within the past 30 days. *Please note* - Refunds are charged a return label fee (calculated in Return Portal).
- Store credit: Items that are purchased within the past 60 days. *Please note* - Store credit requests receive a 5% bonus on order value on their store credit.
- Wolfgang does not provide return shipping on international orders. To return items from your international order please email your request to email@example.com.
What items are non-refundable?
- Gift cards
- Shipping fees on orders
How do I return?
Can I exchange for another size?
Our return system does streamline the process and make it far easier and faster to access a refund or credit. However, one of the things that it cannot do is exchange when there is a price difference or a change in print. Instead, we would have you choose the credit option, and return the item using the return shipping label that is provided. As soon as the return registers as "In Transit" on the tracking you will receive an email with a code for that store credit, which you can then use to purchase the size or item that you need.
What if the item I received is damaged!
It is exceptionally rare for our products to arrive damaged! If the purchased product does arrive damaged, please reach out to us within 7 days of the delivered date via email at firstname.lastname@example.org. Please provide photos of the damaged item, and we will take steps to get that resolved for you.
How do I ship items back to Wolfgang?
Please start your return at our Return Center. Refer to the email you’ll receive after submitting your return request, which will provide a return shipping label and any specific instructions needed.
My dog ate my Wolfgang product!!! What do I do now?
We’re not going to judge them…or you! Wolfgang offers an industry-leading Loyalty Warranty program to keep you in the gear you love! Send an email to info@WolfgangUSA.com with Loyalty Warranty in the Subject line. Include a photo of the damaged item and you’ll receive a code for 50% off a replacement item!
After returning something, how soon will I get my refund?
Once your returned item is received and inspected, you will be notified by email with the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days. Your bank’s refund process time will vary, and, of course, Wolfgang will have no control inside the bank’s system.
My question is not addressed...
If you have any questions regarding exchanges, returns, or refunds, reach out to us at Info@WolfgangUSA.com.