Privacy policy
PRIVACY POLICY
November 20, 2025
At Wolfgang, we make gear for dogs and their people. That means we collect some information about you when you visit our Site, shop with us, or connect with us by email or text. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
This Privacy Policy applies to:
· Our website at wolfgangusa.com
· Any online store or digital properties that link to this Privacy Policy
· Our email and SMS programs connected with the Site
It does not apply to third party sites, services, or platforms, even if you access them through our links.
“Wolfgang,” “we,” “us,” and “our” mean Wolfgang Man & Beast LLC, doing business as Wolfgang.
We collect information in three main ways:
1. Information you provide directly
2. Information collected automatically
3. Information from third party sources
Information you provide
You may give us information when you:
· Make a purchase
· Create an account
· Join our email or SMS lists
· Enter a contest or promotion
· Contact customer support
· Share User Content such as stories, reviews, or photos
This information may include:
· Name
· Email address
· Phone number
· Billing and shipping address
· Order history and preferences
· Account login information
· Any content you choose to share in messages, reviews, or posts
Payment information such as credit card numbers is processed by our payment providers. We do not store full payment card numbers on our servers.
Information collected automatically
When you visit the Site or interact with our emails or texts, we and our service providers may automatically collect certain information, such as:
· IP address
· Device type and operating system
· Browser type and settings
· Pages viewed, links clicked, and browsing history on our Site
· Time and date of visits
· Referring URLs
· General location based on IP address
We collect this information using cookies, pixels, and similar technologies.
Information from third parties
We may receive information about you from:
· Payment processors
· Shipping carriers
· Analytics providers
· Advertising partners
· Social media platforms, when you interact with our pages or tag us
For example, if you connect with us on social media or tag us in a post, we may see your username, profile information, and the content you choose to share.
Cookies and similar technologies
We use cookies, pixels, and similar technologies to:
· Help the Site function properly
· Remember your preferences and items in your cart
· Understand how visitors use the Site
· Measure the effectiveness of our marketing
· Show you more relevant ads and offers
You can manage cookies through your browser settings. If you disable cookies, some features of the Site may not work as intended.
Some browsers offer a “Do Not Track” setting. Our Site does not currently respond to Do Not Track signals.
How we use your information
We use the information we collect for purposes such as:
· Processing and fulfilling orders
· Providing customer support
· Creating and managing your account
· Sending transactional communications, such as order confirmations and shipping updates
· Sending marketing emails and text messages, when you have opted in or when allowed by law
· Personalizing your experience on the Site
· Analyzing and improving our products, Services, and marketing
· Detecting and preventing fraud, security incidents, and abuse
· Complying with legal obligations
· Enforcing our Terms of Use and other policies
We may also use aggregated or de identified information that no longer identifies you. When we do this, we may use that information for any lawful purpose.
Text messages and mobile programs
If you choose to receive marketing texts from us:
· You consent to receive recurring automated marketing and transactional messages at the number you provide.
· Message and data rates may apply.
· Message frequency may vary.
· Consent is not a condition of any purchase.
You can opt out of marketing texts at any time by replying STOP to any message from us. You may receive a final message confirming your opt out. For help, reply HELP or contact us at info@wolfgangusa.com.
We may use cookies and similar technologies in connection with our SMS program. For example, we may use them to send cart reminders or to personalize offers.
How we share information
We do not sell your personal information for money. We share information with trusted partners and service providers to help us run our business and provide the Services.
We may share your information with:
· Service providers Companies that help us with payment processing, order fulfillment, shipping, email and SMS delivery, analytics, site hosting, security, and customer support.
· Advertising and analytics partners Partners that help us understand how users interact with the Site and help us deliver more relevant ads. These partners may use cookies and similar technologies to collect information about your activity across sites and apps over time.
· Business partners and affiliates In connection with joint projects, promotions, or collaborations, where sharing is needed to operate the program.
· Social media platforms When you choose to interact with our accounts, tag us, or share content that mentions us.
· Legal and safety When we believe in good faith that we must share information to comply with a law, regulation, legal process, or government request, or to protect the rights, property, or safety of Wolfgang, our customers, or others.
· Business transfers If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar event, your information may be transferred as part of that transaction, subject to applicable law.
We require our service providers to use personal information only to perform services on our behalf and to protect it in a manner consistent with this Privacy Policy and applicable law.
You have several choices regarding how we use your information.
Email marketing
You can opt out of marketing emails by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at info@wolfgangusa.com. You may still receive non marketing emails such as order confirmations and important service messages.
Text messages
You can opt out of marketing texts at any time by replying STOP to a message from us. For help, reply HELP or contact info@wolfgangusa.com.
Cookies and tracking
Most web browsers allow you to control cookies through their settings. If you disable or reject cookies, some features of the Site may not work properly.
You may also be able to opt out of certain interest based advertising through industry programs such as the Digital Advertising Alliance or Network Advertising Initiative, where available.
Account information
You may access or update certain account information by logging into your account on our Site. If you need assistance updating or deactivating your account, you can contact us at info@wolfgangusa.com
State privacy rights
Depending on where you live in the United States, you may have additional privacy rights under state law. For example, residents of California and certain other states may have rights to:
· Request access to specific pieces of personal information that we collected about you
· Request that we delete certain personal information
· Request that we correct inaccurate personal information
· Receive information about how we use and share personal information
We do not sell personal information in exchange for money. Some of our online advertising and analytics practices may be treated as a “sale” or “sharing” of personal information under certain state laws, even though we do not receive money in exchange.
If you are a resident of a state that grants these rights and you would like to exercise them, you may contact us at info@wolfgangusa.com with the subject line “Privacy Request.” In your email, please tell us:
· What state you live in
· Which rights you would like to exercise
· Enough information to identify your account or past orders
We may need to verify your identity before fulfilling your request. If you authorize someone else to make a request on your behalf, we may ask for proof that they are allowed to act for you.
We will not discriminate against you for exercising your privacy rights.
Children’s privacy
Our Site and Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it as required by law. If you believe we may have collected information from a child under 13, please contact us at info@wolfgangusa.com.
International visitors
The Site is operated from the United States and is intended primarily for customers located in the United States.
If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and other countries, where the data protection laws may differ from those in your country. By using the Site, you consent to this transfer, storage, and processing.
How we protect information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect information consistent with applicable laws and industry practices.
If you believe that the security of your account or interaction with us has been compromised, please contact us immediately at info@wolfgangusa.com.
Data retention
We keep personal information for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law. When information is no longer needed, we may delete it or de identify it, subject to any legal obligations we have.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice, such as by email or through the Site.
Your continued use of the Site after we post changes means you accept the updated Privacy Policy. If you do not agree with the changes, you should stop using the Site.
Contact us
If you have questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:
Email: info@wolfgangusa.com Subject line: “Privacy Question”